Reading list · 12 pieces
Twelve things worth reading before you spend money on AI.
What this is
The AI Operating Intelligence Manifesto
Why disconnected AI tools stall, and how diagnosing the operating system first turns scattered experiments into real business value.
14 min read
The Operating Friction Field Guide
What operating friction is, the ten symptoms to watch for, where it hides, and how it quietly becomes revenue loss and retention risk.
13 min read
The AI Readiness Playbook for Messy Businesses
You don't need perfect data to start using AI — you need workflow clarity, ownership, and decision discipline. A practical 14-day readiness sprint.
11 min read
How to Prioritize AI Opportunities by Business Value
A practical framework for ranking AI ideas by impact, effort, and dependency — instead of by whichever vendor demo landed in your inbox last.
8 min read
The AI Opportunity Scorecard
The exact scoring rubric we use inside diagnostics to rank AI opportunities by impact, effort, dependency, and reversibility. Steal it.
9 min read
The AI Adoption Playbook for B2B Services
How agencies, consultancies, and professional services teams should sequence AI adoption without breaking client delivery or partner trust.
12 min read
Workflow Audit Field Notes
What we look for when we walk a workflow: handoffs, silent rework, tribal knowledge, and the seven questions that surface the real bottleneck.
10 min read
The Revenue Leak Diagnostic Checklist
Twenty-two places revenue quietly leaks out of B2B businesses — from renewal blind spots to onboarding drop-off to pricing exceptions no one tracks.
9 min read
The Decision Packet Template
A one-page template that gets partners and founders out of the weekly pricing-and-scope loop. Includes the four fields that matter and the two that don't.
6 min read
The Founder's Guide to Fractional AI Leadership
When to hire fractional AI leadership, when to build in-house, and what a good engagement actually looks like month to month. Written for operators, not agencies.
11 min read
Canada's AI for All strategy, translated for operators
What Canada's AI for All strategy means for operators: BDC LIFT, PacifiCan's Regional AI Initiative, and how to package a diagnostic as the business case.
9 min read
The Operating Friction Score Assessment
A 10-minute interactive self-assessment across 6 operating domains. Get a scored map of where workflow, data, revenue, and decision friction is hiding.
10 min interactive